General Provisions

1.1. Professional Local Moving Company is committed to protecting the privacy and personal data of its clients and website users.
1.2. This Privacy Policy explains how we collect, use, and safeguard personal information provided by users when contacting us, requesting quotes, or booking moving services.

Information Collection and Use

2.1. Personal information such as name, phone number, email, address, and service details may be collected only when voluntarily provided by the user.
2.2. The collected information may be used to:

communicate with clients,

provide quotes and confirm bookings,

send service updates, promotions, or special offers.

Data Protection

3.1. All personal data is stored securely and will not be shared with third parties without the client’s consent, unless required by law.
3.2. We apply appropriate technical and organizational measures to protect data from unauthorized access, loss, or misuse.

Control and Access to Personal Data

4.1. Clients have the right to request access, correction, or deletion of their personal data stored by us.
4.2. We will take all reasonable steps to respond to such requests in a timely manner.

Changes to the Privacy Policy

5.1. This Privacy Policy may be updated periodically. Updates will be published on this page.
5.2. Continued use of our website or services after updates means acceptance of the revised policy.

Cookie Policy

General Information

1.1. This website uses cookies to improve user experience and website performance.
1.2. Cookies are small text files stored on your device to remember preferences, track usage, and analyze traffic.

Types of Cookies Used

Essential Cookies: required for the website to function properly.

Analytics/Performance Cookies: help us analyze website visits and improve our services.

Functionality Cookies: remember user preferences and form inputs.

Advertising Cookies: may be used to provide personalized promotions.

Managing Cookies

3.1. Users can accept or decline cookies. Most browsers accept cookies automatically, but you can adjust settings to block them.
3.2. Blocking cookies may limit some website features.

Third-Party Cookies

4.1. Third-party tools (such as analytics or social media integrations) may also use cookies. These are subject to their own policies.

Changes to the Cookie Policy

5.1. We may update this Cookie Policy from time to time. Updates will be posted on this page.
5.2. Continued use of the website means acceptance of the updated policy.

Editorial Policy

Purpose

This Editorial Policy outlines how we create and manage content on the Professional Local Moving Company website.

Accuracy and Integrity

2.1. All published content (service descriptions, blogs, FAQs) is fact-checked for accuracy.
2.2. Corrections are made promptly and transparently if errors are found.

Independence and Impartiality

3.1. Editorial decisions are made independently and without bias.
3.2. Sponsored or promotional content is clearly identified.

Diversity and Inclusivity

4.1. We aim to represent diverse perspectives and respect inclusivity in all content.
4.2. Stereotypes or biased language are avoided.

Ethical Standards

5.1. We respect privacy, avoid defamation, and follow ethical business practices.
5.2. Unauthorized use of intellectual property or plagiarism is prohibited.

Transparency and Accountability

6.1. Our editorial process is transparent, and feedback from users is welcomed.
6.2. Concerns will be reviewed and addressed promptly.

Compliance with Laws

7.1. All editorial practices comply with applicable Canadian laws and standards.
7.2. This policy may be updated to reflect changes in regulation or standards.

Complaints Policy

Purpose

This Complaints Policy explains how we handle complaints about our moving services, website, or customer interactions.

Submitting a Complaint

2.1. Complaints may be submitted through our contact form, email, or by phone.
2.2. Complaints should include details of the issue, dates, and any supporting information.

Complaint Handling Process

3.1. Complaints will be acknowledged promptly, and an estimated resolution timeframe will be provided.
3.2. Each complaint is reviewed fairly and impartially.

Resolution and Communication

4.1. Our goal is to resolve complaints quickly and fairly.
4.2. Updates will be shared during the process, and additional information may be requested.

Confidentiality and Privacy

5.1. All complaints are treated confidentially.
5.2. Any personal information collected is used only for complaint resolution and handled according to our Privacy Policy.

Escalation and Further Steps

6.1. If a client is not satisfied with the resolution, the complaint may be escalated internally.
6.2. If still unresolved, clients may contact relevant regulatory authorities.

Policy Review and Updates

7.1. This Complaints Policy is reviewed regularly to ensure effectiveness.
7.2. Updates will be published on this page.